Shipping & Returns

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm if it is available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@kualityfurniture.com

Damages

At Kuality Furniture, customer satisfaction is our top priority. That's why we go to great lengths to ensure that your furniture arrives safely and on time. However, in the rare event that an item is defective or damaged upon receipt, please contact us within 24 hours by email and we will do our best to make it right. We will evaluate the issue and file a claim with the manufacturer to rectify the problem. Please note that damages of your shipment sometimes do occur. If an item arrives damaged, please follow below directions and contact us immediately. We apologize in advance if this does happen. We will provide our best customer service in handling your damaged goods.

• VERY IMPORTANT!!! UPON DELIVERY, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. Do not refuse any shipments. PLEASE KEEP ALL PIECES AND NOTATE ON THE DOCUMENTS. REMEMBER, YOUR SIGNATURE MEANS YOU ARE SIGNING YOUR APPROVAL OF THE MERCHANDISE CONDITION.

If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box or crate broken off or loose tape on the box), please make note of the damage on the delivery receipt prior to signing for the product and Take PICTURES of an EXTERIOR and ITEM damages. This will help us when filing claim in case there is damage. Please email us (reply to your original order receipt)  if you have a damaged Item with detailed photos (exterior box) and description. 

Cancellation's Returns And Refunds

All of our items are brand new and in new condition when shipped. We strive to make returns as hassle free as possible, and fully cooperate with the customer and shipping company during the course of a return. Please see our policies below.

Never Refuse A Delivery

Cancellation Policy

If you need to cancel your order, we will do our best to accommodate your request as long as the order meets certain criteria.

• The item(s) that you have purchased is not in your possession and/or has not partially arrived.
• The item(s) are not in transit 
• The manufacturer has yet to invoice us
• There is no open claim with the manufacturer on your order.

Please note that there is a 25% re-stocking fee for any cancelation. Once an item has been shipped and is in transit, it can no longer be cancelled for a refund and will be subject to the 25% re-stocking fee. Additionally, if delivery is refused once the item has been shipped, the 25% re-stocking fee will still apply and shipping charges will not be refunded. We regret any inconvenience this may cause, but this policy is in place to protect us and our customers from unnecessary costs. Thank you for your understanding.

Return Policy

At Kuality Furniture, we strive to provide you with the best customer service and satisfaction. If you're not completely happy with your purchase, we offer a 7-calendar day return policy. To initiate a return, please contact our Customer Service team as soon as possible with your order number and a detailed description of the issue, along with a photo of the item(s). To be eligible for a return, the item(s) must be in the same condition as received, unassembled and unused, in its original packaging with a receipt or proof of purchase. Please note that a 25% restocking fee will be applied to the final price of the product, and the buyer is responsible for return shipping costs.

• Once item has been delivered, customer has 7 days to contact us if dissatisfied.
• If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within 30 days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange.
• Once product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.   
• All items being returned are subject to a 25% restocking fee

Refund Policy

• Refunds or Exchanges for damaged merchandise will be issued after the claim is settled and approved. Claims can take up to 60 days to get finalized.
• We will refund the buyer via their method of payment. Refunds will only be issued to the original credit card that you use when placing your order.
  
• Please feel free to contact us if you have any other questions regarding our policies.
• If your order has shipped, you (the buyer) will be responsible for the actual return shipping charges. 

We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. Kuality furniture will not responsible if any of these are slightly different from what was advertised.